Completed transactions
Successful top-ups, payments, and similar transactions are often final once accepted by the provider or carrier.
Refund policy
This policy summarizes how transaction questions are reviewed. Final refund handling can depend on provider rules, transaction status, account status, and POS records.
Pending or failed transactions
Support can review pending, failed, duplicate, or unclear transactions using receipt and account details.
Incorrect customer details
Retailers should confirm phone numbers, account numbers, products, providers, fees, and totals before completing a sale.
Support review
When contacting support, include receipt information, date, store account, customer details, and a short description of the issue.